Terms & Conditions
These Booking Conditions form the basis of your contract with Golf Club Holidays Ltd ("Golf Club Holidays", "we", "us" and "our"). Please read them carefully before making a booking.
Our business operates out of the United Kingdom. These conditions apply to all holiday arrangements which we agree to make, provide or perform as part of our contract with you. In these Booking Conditions, "you" and "your" means all persons named on the booking (including anyone added or substituted at a later date). References to "holiday", "booking", "contract", "package", "tour" or "arrangements" refer to such holiday arrangements unless otherwise stated.
1. Your Booking
By making a booking, the first named person on the booking agrees on behalf of all persons that:
- He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
- He/she consents to our use of information in accordance with our Privacy Policy;
- He/she is over 18 years of age and, where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services;
- He/she accepts financial responsibility for payment of the booking on behalf of all persons named on the booking.
Your booking will not be confirmed until we receive the required deposit or full payment in cleared funds and issue you with written confirmation and a reference number.
If you are arranging your own flights, do not confirm any reservations until you have received written confirmation from us. If we are booking flights on your behalf, it is your responsibility to ensure all names are provided exactly as they appear on your passport — errors will incur amendment charges from the airline, which you will be liable to pay.
If any member of your party has a medical condition, disability or special requirements that may affect the suitability of the holiday, please inform us before confirming your booking.
2. Payments
If your booking is made more than 60 days prior to departure, a deposit of 25% of the total holiday cost is required to secure the booking (or the value of any included flights plus 10% of the holiday cost, whichever is greater).
The remaining balance must be received no later than 60 days prior to departure. For travel falling between 20 December and 5 January, full payment must be received no less than 80 days prior to departure.
In some cases, quotations will be based on non-refundable instant-purchase airfares and full payment will be required at the time of booking. You will be advised of this at the time of quotation.
Payments are accepted in GBP via Visa, Mastercard, Maestro, Visa Debit, or bank transfer. No surcharge applies for card payments. Any international transfer fees are your responsibility.
Where a booking is made for more than one person, the lead booker is responsible for all payments due from every member of the party. Non-payment or late payment of your balance may result in your booking being treated as cancelled, in which case the cancellation charges in clause 3 will apply.
Please check all booking confirmation documents carefully on receipt. Any inaccuracies must be reported to us within ten days of issue. We will do our best to correct errors reported after this period but you will be liable for any resulting costs.
3. Alterations and Cancellations by You
Should you need to cancel a booking, the following charges apply:
| Days prior to departure | Cancellation charge |
|---|---|
| Over 60 days | Loss of deposit |
| 60 – 43 days | 50% of total holiday cost |
| 42 – 0 days | 100% of total holiday cost |
- To make any changes to a confirmed booking, you must notify us in writing as soon as possible. Where we can accommodate changes, an amendment fee of £50 per booking will apply, along with any costs imposed by suppliers. Certain arrangements may not be amendable after confirmation.
- Cancellation must be notified to us in writing and takes effect from the date we receive your written notice.
- If you cancel more than 60 days prior to departure, your deposit may be transferred to an alternative holiday, provided the new booking is made within 12 months of our written confirmation of cancellation.
If the reason for cancellation is covered by your travel insurance, you may be able to reclaim these charges from your insurer.
4. Alterations & Cancellations by Us
Occasionally it is necessary to make changes to advertised products and services. Changes are normally minor — such as hotel facilities or treatment availability — but we reserve the right to make them. We will inform you as soon as reasonably possible of any significant change.
Should we need to cancel your holiday, we will endeavour to offer alternative arrangements of equivalent or similar standard, together with a price adjustment where appropriate. Alternatively, we will provide a full and prompt refund.
Compensation will not be payable where a change or cancellation results from force majeure — unusual or unforeseeable circumstances beyond our control, including but not limited to: war, terrorism (actual or threatened), civil disturbance, industrial disputes, technical problems with transport, natural disaster, fire, flood, adverse weather, acts of God, closure of airports, or government/authority action. We recommend consulting FCDO travel advice at gov.uk/foreign-travel-advice before booking.
5. Price Policy
All prices on our website are guide prices and may fluctuate based on exchange rates and seasonal availability. The confirmed price will be provided in your quotation before your booking is finalised. All prices are quoted in GBP unless otherwise stated. We reserve the right to correct pricing errors at any time on unsold arrangements.
6. Website Accuracy
Descriptions on our website are prepared in advance and are believed correct to the best of our knowledge at the time of publication. The availability of services, amenities, and facilities may be affected by local conditions, seasonal factors, or supplier decisions made without notice to us. We will advise you of any significant changes we become aware of, either at the time of booking or as soon as possible before departure.
Links to third-party websites are provided for reference only. We are not responsible for their content and inclusion of such links does not imply endorsement.
7. Travel Insurance
It is your responsibility to arrange suitable and adequate travel insurance, with cover starting from the date of booking. Your policy should include cover for: pre-departure cancellation, medical expenses, personal liability, repatriation, and all activities you plan to undertake — including any optional excursions or experiences arranged independently during your holiday.
If you choose to travel without adequate insurance, we will not be liable for any losses for which insurance cover would otherwise have been available.
8. Passports and Visas
It is your responsibility to ensure you hold a valid passport and any required visas for your destination. Most countries require a passport valid for at least six months beyond your return date. Current entry requirements can be checked at gov.uk/foreign-travel-advice. We cannot accept responsibility if you are unable to travel due to failure to meet entry requirements.
9. Health and Vaccination Requirements
It is your responsibility to ensure you meet all health, vaccination, and entry requirements for your destination. No refunds will be given if you are unable to travel due to failure to meet such requirements. We recommend consulting your GP or a specialist travel vaccination clinic well in advance of departure.
By booking, you confirm that you are medically fit to participate in any wellness, golf, fitness, or spa programme included in your holiday. Please disclose any relevant medical conditions at the time of booking. We are not liable for loss, injury or damage resulting from failure to disclose, or from participation in activities unsuitable for your health or physical condition.
10. Special Requests
Any special requests (dietary requirements, room preferences, accessibility needs, etc.) must be advised at the time of booking. Whilst we will endeavour to accommodate reasonable requests, we cannot guarantee they will be fulfilled. A special request noted on your confirmation does not constitute a contractual commitment unless explicitly confirmed in writing by us. We do not accept bookings conditional upon special requests being met.
11. Golf-Specific Terms
Tee Times
We will do everything possible to confirm your requested tee times; however, hotels and golf courses reserve the right to alter preferred tee times. If requested times are unavailable, we will offer the nearest available alternative. Tee times are typically based on four-balls and you may be paired with other golfers. We cannot be held responsible for slow play on the course.
Golf Buggies
Unless your booking confirmation clearly states that golf buggies are included, they are not. Buggy hire is at your own risk and subject to the terms and conditions of the individual golf course.
Handicap Certificates
Some golf courses require handicap certificates before accepting visitors. We will advise you of this requirement where known. Even where not required, appropriate golfing etiquette and knowledge of the rules of golf is expected. Golf courses reserve the right to refuse access if they judge that individuals do not display the required etiquette. We cannot be held responsible in these circumstances.
Course Conditions
The playing condition of golf courses may vary due to maintenance, weather, or water restrictions. Such events are outside our control and we cannot be held responsible for the condition of any course during your stay.
Inclement Weather
In the event of course closure due to adverse weather:
- Prior to arrival: If you choose not to travel due to course closure, no refunds are available. We will endeavour to postpone your break where the supplier's policy allows, though price supplements may apply.
- During your stay: If you are unable to play due to course closure, we will attempt to obtain a partial refund or green fee vouchers on your behalf. All decisions on refunds are at the sole discretion of the hotel or golf course.
12. Behaviour and Conduct
All guests are expected to conduct themselves in an orderly and respectful manner. If your behaviour, or that of any member of your party, is causing or likely to cause distress, danger, or annoyance to others, or damage to property, we reserve the right to terminate your booking immediately. No refunds will be given for unused services in these circumstances. You will be held jointly and individually liable for any damage or losses caused by you or any member of your party.
Appropriate dress and footwear should always be worn on the golf course and in the clubhouse. Some hotels require dress codes for dinner, which will be advised at the time of booking. We cannot accept responsibility for any ruling by a hotel or golf course if you or any member of your party are refused participation due to inappropriate attire.
No refunds will be given for any unused services — including accommodation, meals, activities, or treatments — once a trip has commenced. Early departure does not entitle you to a refund.
13. Programme Changes on Site
Retreat and wellness programmes are subject to change due to weather, availability, or unforeseen circumstances. We and our partners reserve the right to make reasonable modifications without prior notice. Alternatives will be provided where possible.
14. Liability
We take care to ensure that all suppliers involved in your holiday maintain high standards. Please note that appropriate standards will be those prevalent at your destination, which may differ from international norms.
We cannot accept liability for any damage, loss, expense or other sum:
- Which we could not have foreseen based on information you provided at the time of booking;
- Where you or any member of your party is at fault; where the failure is the fault of a third party unconnected with providing the services; where the failure is due to unusual or unforeseeable circumstances beyond our control; or where the failure is due to an event which we or the supplier could not help, expect or prevent;
- For any services that do not form part of our contract — including additional services arranged directly with a hotel or supplier, or any excursions or activities purchased whilst away.
Optional Excursions and Activities: Any excursions, tours or activities not included in your pre-booked itinerary are undertaken entirely at your own risk. We cannot accept any liability for injury, loss, damage or expense arising from them. Ensure your travel insurance covers any additional activities you undertake.
15. Financial Protection
Golf Club Holidays is committed to providing appropriate financial protection for your booking. Details of the financial protection applicable to your specific booking will be confirmed at the time of booking and set out in your booking confirmation.
Please note that not all travel arrangements sold by us include ATOL protection. Where your booking includes ATOL-protected flights, this will be clearly stated on your ATOL Certificate, which you will receive upon confirmation. If your booking does not include ATOL-protected flights, your money may not be covered by the ATOL scheme — please ask us for clarification if you are unsure.
16. Discounts and Promotional Offers
From time to time we may offer special discounts or promotional pricing. Unless explicitly stated otherwise, promotions are not combinable with any other offer or discount. Only one discount or promotion may be applied per booking. Offers are subject to availability and may be withdrawn at any time without prior notice.
17. Complaints
If you have a complaint or problem during your holiday, you must inform us or the relevant supplier as soon as possible to give us the maximum opportunity to resolve it. Any unresolved complaint must be notified to us in writing within 30 days of your return by emailing info@golfclubholidays.com.
18. Law and Jurisdiction
These terms and conditions are governed by English law. Any dispute arising between the parties is subject to the exclusive jurisdiction of the courts of England and Wales (unless you live in Scotland or Northern Ireland, in which case you may bring proceedings in your local court under Scottish or Northern Irish law, as applicable).
19. Modifications to These Terms
We reserve the right to amend these terms and conditions at any time without prior notice. The version published on our website at the time of booking will apply to your booking.
Last updated: April 2026
